Brian Adrian Numan SNLP TMANLP MInstLM

 

54 Darlton Street,                                                                                                                                                                     Tel:  +44 (0) 1623 405915

Mansfield,                                                                                                                                                                              Mob:   +44 (0) 7970 930397

Notts

NG19 6PU                                                                                                                                                                  E-Mail: brian@numan-family.co.uk

 

PROFILE

 

I am a versatile highly motivated, professional person with an outstanding record in direct sales developed in a number of competitive working environments. Being highly energetic, hard driving and quick to respond to emergency situations, I perform best working to deadlines and targets to which I find exhilarating. I am ambitious and competitive and will do what is needed to achieve my goals. With a wealth of experience in a number of sales disciplines, I am highly adaptable, enthusiastic, determined and accustomed to working long and unsociable hours to meet targets and tight schedules. I am a Licensed Trainer of NLP™ and hold an ILM level 5 qualification in Leadership.

 

KEY SKILLS

 

* Highly Motivated                * Competitive

* Good communicator          * Organisational skills

* Good team player              * Good timekeeper

* Ambitious                           * Dependable

 

CAREER SUMMARY

 

June 2014 – March 2017

UK Home Shopping                                                                                         Mansfield, Notts

Sales / Customer Service Supervisor

 

• Ensuring a high level of customer satisfaction

• Advising & Taking Sales Orders

• Maintaining company records & CRM

• Handling customer technical enquiries and advising accordingly

• Arranging deliveries and collections

• Dealing with and resolving customer complaints and escalations

• Logging & Tracking KPI data for the team

• Managing diaries and staff holidays/absences

• Looking after a team of 9 employees

 

June 2012 – Present

Hypnotherapy Healing                                                                                    Mansfield, Notts

Hypnotherapist

 

• Developing New Business / Advertising Strategies / Social Media

• Helping Clients with various issues using NLP, hypnosis, CBT

• Questioning & Listening skills in order to create the right treatment plan

• Strong ethos of CPD

• Facilitating training for other hypnotherapists.

 

 

September 2008 – January 2013

Maguire Training Ltd                                                                                       Mansfield, Notts

Business Development Manager /Team Leader

 

• High Level of Outbound Cold Calling & Business development Activity

• Good Questioning and Closing Techniques

• Maintaining Sales and KPI Records

• Constantly Achieving & Exceeding Set Targets

• Promoted to Team Leader, Managing a Small Sales Team

• Conducting Sales Team Meetings and Managing Expectations

• Motivating & Coaching Team Members

 

March 2008 – May 2008

Prolog                                                                                                               Nottingham

Retentions Agent

 

• Inbound Call Handling

• Dealing With Irate & Difficult Customers in a Professional Manner

• Working to set Targets / Achieving and Exceeding Retention Targets

 

Oct 2007 – Feb 2008

Cybacoach                                                                                                       Clay Cross

Training Consultant

 

• High Levels of Outbound Telesales Calls

• Negotiating With Higher Level Managers/Directors

• Professional & Consultative Approach

• Maintaining accurate CRM data

• Exceeding KPI’s & Targets

 

Oct 2006 – Oct 2007

Personal Excellence Training Ltd                                                                  Mansfield

Managing Director & Trainer

 

• Selling & Delivering Training Solutions to a Wide Selection of Organisations and Industry

• Designing and Delivery of Soft Skills Training (Sales, Behavioural Skills & NLP)

• Negotiation from Sale to Delivery of Training and Follow Up

• Accounts, VAT, Invoicing, Filing

 

April 2005 – Sept 2006

ClickHere™ Ltd                                                                                                Sheffield

Business Development Representative

 

• High Level of Outbound Telesales Calls

• Networking & Identifying New Business Opportunities

• Developing the sale from Cold Call, Face to Face and Account Management

• Exceeding KPI’s, Targets and Revenue Streams, increasing GP every Month

 

Jan 2000 – Feb 2003

Insight Direct UK Ltd                                                                                       Worksop

Account Manager

 

Mar 1997 – Dec 1999

Diamond Cable Communications                                                                   Grimsby/Lincoln

Cable Advisor

 

• Exceeded Targets and Set KPI’s

• Awarded ‘Salesman of The Month’ for Remarket Sales, 3 months consecutively.

 

Feb 1995 – Mar 1997

Coldseal Windows                                                                                           Lincoln

Sales Representative

 

• Face To Face B2C Sales

• Achieved Highest Finance Sales in Branch

• Achieved ‘Salesman of the Month’

• Consistently in the Top 3 Salesman in Branch

 

EDUCATION/QUALIFICATIONS/TRAINING

 

Wilsic Hall School                                                                                               Doncaster

C.S.E.’s

Mathematics Grade 2 English      Grade 1

Science  Grade 2 Technical & Geometrical Drawing  Grade 3

 

SUMMARY OF QUALIFICATIONS

 

Royal School of Music    Grades 1-5 respectively.

 

Currently studying for MSc Psychology with the Open University.

 

Institute of Leadership & Management

Level 3 – Certificate in First Line Management

Level 5 – Award in Leadership

 

The Society of NLP

Licensed NLP Practitioner  Aug 2005

Licensed NLP Master Practitioner Aug 2006

Licensed NLP Trainer   Oct 2006

After completing the Practitioner & Master Practitioner in Neuro – Linguistic Programming™ and then completed my Trainer Training with Paul McKenna, Dr Richard Bandler and John LaValle, president of the Society of NLP™, and have been Certified and Licensed to Train others in the methods of NLP™

 

UK Academy of Clinical & Medical Hypnosis

Diploma in Hypnotherapy & Psychotherapy  June 2012

Certificate in Stress Management   June 2012

Diploma in NLP Coaching    June 2012

Hypnotherapy Practitioner Diploma (Level 4) July  2012

 

The British Computer Society

ECDL (European Computer Driving Licence)

Completed all modules of ECDL. Covering Word, Excel, Access, Powerpoint, Outlook and basic ICT principles including file management.

 

Control Data Institute                                                                                         Leeds

Microcomputer Technology Course (ONC Equivalent) Grade B Pass

Basic and Digital Electronics  Basic Programming

Design and Build a project  Work Placement

 

First Aid in the workplace  May 2011 & Feb 2015

 

LEISURE INTERESTS

 

Photography, Digital Media, Web Design, Music, Computers, Internet, Foreign Travel, NLP and Hypnosis. An keen UAV pilot looking to gain PFCO in 2017